Refund and cancellation policy
Last updated: 1 June 2026
This policy applies to TechAPIHub training programs (workshops, clinics, evening series, and private sessions) booked with us at 573-21 Chungcheng Rd., Wufeng Hsiang, Taichung Hsien, Taiwan (China). It does not cover products, physical goods shipping, or subscription software—we do not sell those.
Eligibility for refunds
Refunds are available when you cancel within the windows below, or when we cancel a program and cannot offer a suitable alternative date. Partial refunds may apply when materials have already been prepared for a private clinic or when you miss part of a multi-session series after it has begun.
Cancellation timeframes
- 14 or more days before the first session: full refund of fees paid, minus any non-refundable deposit stated on your invoice.
- 7 to 13 days before: 50% refund of fees paid after any stated non-refundable deposit.
- Fewer than 7 days before: no refund of program fees, except where required by law or where we cancel the session.
Deposits
Some programs require a deposit to hold a seat. Deposits marked non-refundable on the invoice secure preparation time and are not returned if you cancel, though they may be credited toward a reschedule within 90 days if we agree in writing.
Rescheduling
You may request one complimentary reschedule if notice is given at least 7 days before the first session and seats remain in a later cohort. Later or repeated reschedules may incur an administrative fee disclosed before confirmation.
No-shows
Failure to attend without notice is treated as a late cancellation. Fees are not refunded. Materials already shared digitally remain available for personal use under our terms.
Programs already started
Once a multi-session program has begun, refunds cover only unused future sessions if you withdraw for documented medical or emergency reasons and we receive notice before the next session. Completed sessions are non-refundable.
Materials and preparation
Printed workbooks and digital templates included in the fee are non-refundable once delivered. Custom preparation for private clinics (case review, tailored scenarios) may be billed as a non-refundable line item when stated on the invoice.
How to request a refund
Email contact@techapihub.digital or call +886-4-2333-0529 with your name, program, invoice number, and reason. We confirm eligibility within 5 business days.
Processing time and method
Approved refunds are processed within 14 business days to the original payment method when possible. Bank transfers may take longer depending on your institution. You are responsible for any intermediary bank fees on international transfers.
When we cancel
If TechAPIHub cancels a program, you may choose a full refund or a transfer to another date at no charge. We are not responsible for travel or incidental costs you incur to attend.
Exceptions
Mandatory consumer protections under applicable Taiwan law take precedence where they grant you greater rights than this policy.